This policy covers tickets to Hit Me Up events sold through our standard ticketing. Events we run with partners, or at a partner's venue, may have their own refund policy, shown on that event's ticket page.
Before the event
You can get a full refund any time before the event starts, no questions asked. Once the event has started, tickets can't be refunded.
Booking fees
A full refund covers the ticket price. Booking fees aren't refunded.
How to ask for a refund
Request it from your Eventbrite order. If that option isn't available, email hello@hitmeupnyc.com with your name and the event.
Transfers
Tickets can't be transferred. If you can't make it, get a refund, and the other person can buy their own ticket.
Postponed events
If we postpone an event, your ticket is good for the new date, or you can get a full refund instead.
Cancelled events
If we cancel an event, we refund every ticket holder in full.
Refunds go back to the card you paid with. Your bank usually takes 5–10 business days to show it.
